Öppna kurser

ITIL® 4 Managing Professional (MP) Transition Training

The Managing Professional transition module is designed to allow ITIL® v3 candidates with 17 credits to easily transition across to ITIL® 4. Upon successfully passing the exam you will gain the designation of ITIL® 4 Managing Professional via one course and one exam. In addition to fully preparing you for this exam, this 5-day ITIL® 4 tranisition module will teach you how to create, deliver, and support services and drive stakeholder value.

Kursdokumentaion är på engelska. 

The ITIL® 4 Managing Professional Transition courses on this page are offered by The Service Corporation, accredited by PeopleCert.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® 4 Managing Professional Transition exam included (exam voucher provided)

Förkunskaper
To take the transition module, all candidates must be at ITIL® 3 Expert level or have a minimum of 17 v3 credits. It is therefore aimed at candidates who have a strong knowledge of ITIL® v3.

Kursinnehåll
Create, Deliver, and Support

  • Understand how to plan and build a service value stream to create, deliver, and support services
  • Know how relevant ITIL® practises contribute to the creation, delivery and support across the SVS and value streams
  • Know how to create, deliver and support services
  • Know how to coordinate, prioritise and structure work and activities to create deliver and support services, including managing queues and backlogs, and prioritising work

Drive Stakeholder Value

  • Understand how customer journeys are designed
  • Understand the concept of the customer journey (2) BL2 1
  • Know how to foster stakeholder relationship
  • Know how to shape demand and define service offerings
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Know how to realise and validate service value

High Velocity IT

  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the digital product lifecycle in terms of the ITIL® 'operating model'
  • Know how to create, deliver, and support services

Kursen levereras i samarbete med: Learning Tree
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