In this module we explore the key effective communication skills that will help improve the performance, teamwork and decision making in the workplace.

This Play module introduces one of the most powerful skills for a leader – that of Communicating. Effective communication is dependent upon the degree of understanding and acceptance that occurs between the sender and receiver of the message. In this module we explore the key effective communication skills that can improve the performance in the workplace.

Who should participate

This course is primarily aimed at Leaders who want to improve their communication skills.

Content

• What is communication?
• Main ways to overcome the barriers to communication
• Mastering the art of listening
• Active listening