Öppna kurser

This 3-day course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL® 4’s five management practices, namely, the ITIL® 4 Asset Management Practice, the ITIL® 4 Change Enablement Practice, the ITIL® 4 Deployment Management Practice, the ITIL® 4 Release Management Practice, and the ITIL® 4 Service Configuration Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.

Utbildningsmål

The ITIL® 4 Plan, Implement, and Control Practices module is structured and aligned around the ITIL® framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Asset Management Practice, ITIL® 4 Change Enablement Practice, ITIL® 4 Deployment Management Practice, ITIL® 4 Release Management Practice, ITIL® 4 Service Configuration Management Practice publications.

  • Understand the key concepts of the PIC practices.
  • Understand the processes of the PIC practices.
  • Understand the roles and competences of the PIC practices.
  • Understand how information and technology support and enable the PIC practices.
  • Understand the role of partners and suppliers in the PIC practices.
  • Understand how the ITIL® capability model can be used to develop the PIC practices.
  • Understand how the ITIL® guiding principles support the PIC practices.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Förkunskaper

The candidate must have passed the ITIL® 4 Foundation examination.

Målgrupp

Candidates taking the ITIL® 4 Plan, Implement and Control Practices qualification.

Innehåll

Our ITIL® 4 Specialist: Plan, Implement & Control (PIC) training course will cover the following topics:

1. IT Asset Management (ITAM):

  • The key concepts of the practice
  • The processes of the practice
  • The roles and competences of the practice
  • How information and technology support and enable the practice
  • The role of partners and suppliers in the practice
  • How the ITIL® capability model can be used to develop the practice
  • The recommendations for the practice success

2. Change Enablement (CE):

  • The key concepts of the practice
  • The processes of the practice
  • The roles and competences of the practice
  • How information and technology support and enable the practice
  • How the ITIL® capability model can be used to develop the practice
  • The recommendations for the practice success

3. Deployment Management (DM):

  • The key concepts of the practice
  • The processes of the practice
  • The roles and competences of the practice
  • How information and technology support and enable the practice
  • The role of partners and suppliers in the practice
  • How the ITIL® capability model can be used to develop the practice
  • The recommendations for the practice success

4. Release Management (RM):

  • The key concepts of the practice
  • The processes of the practice
  • The roles and competences of the practice
  • The role of partners and suppliers in the practice
  • How the ITIL® capability model can be used to develop the practice
  • The recommendations for the practice success

5. Service Configuration Management (SCM):

  • The key concepts of the practice
  • The processes of the practice
  • The roles and competences of the practice
  • How information and technology support and enable the practice
  • How the ITIL® capability model can be used to develop the practice
  • The recommendations for the practice success

6. Plan, Implement & Control (PIC):

  • Understand the processes and value streams of the Plan, Implement, and control practices
  • How information and technology support and enable the practices
  • Recommendations for the Plan, Implement, and Control practices success