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ITIL® 4 Strategist: Direct, Plan and Improve

The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. The course provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction. With the help of ITIL® 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® Strategist: Direct, Plan, and Improve certification exam.

The ITIL® 4  Strategist: Direct, Plan, and Improve course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. Therefore, it is the universal module, that will be a key component of both, ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.

Certifiering ingår.

The ITIL® 4 Strategist: Direct, plan and Improve courses on this page are offered by The Service Corporation, accredited by PeopleCert.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Målgrupp
This course and the related certification can be beneficial for the following roles:

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Anyone working in a Devops team

Förkunskaper
Required: ITIL® 4 Foundation Certificate

Kursinnehåll 
Module 1: Course Introduction

  • Let’s Get to Know Each Other
  • Course Overview
  • ITIL® 4Certification Scheme
  • Course Learning Objectives
  • Course Components
  • Course Agenda
  • Module-End Exercises
  • Exam Details

Module 2: Core Concepts of DPI

  • Key Terms Covered in the Module
  • Module Learning Objectives
  • Basics of Direction
  • Basics of Planning
  • Basics of Improvement
  • Other Core Elements

Module 3: DPI through Service Value Chain and Guiding Principles

  • Key Terms Covered in the Module
  • Module Learning Objectives
  • DPI of the SVS
  • DPI of Guiding Principles

Module 4: Role of Direction in Strategy Management

  • Key Terms Covered in the Module
  • Introducing Startegy Management
  • Developing Effective Strategies

Module 5: Implementation of Strategies

  • Key Terms Covered in the Module
  • Module Learning Objectives
  • Managing Risks
  • Making Decisions through Portfolio Management
  • Directing via Governance, Risk, and Compliance (GRC)

Module 6: Introduction to Assessment and Planning

  • Key Terms Covered in the Module
  • Module Learning Objectives
  • Core Concepts of Assessment
  • Conducting Effective Assessments
  • Core Concepts of Planning

Module 7: Assessment and Planning through VSM

  • Key Terms Covered in the Module
  • Module Learning Objectives
  • Introducing VSM
  • Developing Value Stream Maps
  • Knowing More About VSM

Module 8: Measurement, Reporting, and Continual Improvement

  • Key Terms Covered in the Module
  • Module Learning Objectives
  • Measurement and Reporting
  • Alignment of Measurements and Metrics
  • Success Factors and Key Performance Indicators
  • Continual Improvement

Module 9: Measurements and Continual Improvement through DImensions and SVS

  • Key Terms Covered in the Module
  • Module Learning Objectives
  • Measurements for the Four Dimensions
  • Continual Improvement of the Service Value Chain and Practices

Module 10: OCM Principles and Methods

  • Key Terms Covered in the Module
  • Module Learning Objectives
  • Basics of OCM
  • OCM throughout DPI and Service Value Chain
  • Resistance and Reinforcement

Module 11: Communication Principles and Methods

  • Key Terms Covered in the Module
  • Module Learning Objectives
  • Basics of Effective Communication
  • Communication with Stakeholders

Module 12: SVS Development Using Four Dimensions

  • Key Terms Covered in the Module
  • Module Learning Objectives
  • Organizations and People in the SVS
  • Partners and Suppliers in the SVS
  • Value Streams and Processes in the SVS
  • Information and Technology in the SVS

Kursen levereras i samarbete med: Learning Tree
Delivering Value Beyond OMB's IT Spending Mandate, Learning Tree Launches  New Technology Business Management (TBM) Training - Odisha Expo