The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. The course provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction. With the help of ITIL® 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® Strategist: Direct, Plan, and Improve certification exam.

The ITIL^® 4  Strategist: Direct, Plan, and Improve course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. Therefore, it is the universal module, that will be a key component of both, ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.

Målgrupp
This course and the related certification can be beneficial for the following roles:

• IT Support Staff
• IT Consultants
• Business Managers
• Business Process Owners
• IT Developers
• Service Providers
• System Integrators
• Anyone working in a Devops team

Förkunskaper
Required: ITIL^® 4 Foundation Certificate

Kursinnehåll 
Module 1: Course Introduction

• Let’s Get to Know Each Other
• Course Overview
• ITIL® 4Certification Scheme
• Course Learning Objectives
• Course Components
• Course Agenda
• Module-End Exercises
• Exam Details

Module 2: Core Concepts of DPI

• Key Terms Covered in the Module
• Module Learning Objectives
• Basics of Direction
• Basics of Planning
• Basics of Improvement
• Other Core Elements

Module 3: DPI through Service Value Chain and Guiding Principles

• Key Terms Covered in the Module
• Module Learning Objectives
• DPI of the SVS
• DPI of Guiding Principles

Module 4: Role of Direction in Strategy Management

• Key Terms Covered in the Module
• Introducing Startegy Management
• Developing Effective Strategies

Module 5: Implementation of Strategies

• Key Terms Covered in the Module
• Module Learning Objectives
• Managing Risks
• Making Decisions through Portfolio Management
• Directing via Governance, Risk, and Compliance (GRC)

Module 6: Introduction to Assessment and Planning

• Key Terms Covered in the Module
• Module Learning Objectives
• Core Concepts of Assessment
• Conducting Effective Assessments
• Core Concepts of Planning

Module 7: Assessment and Planning through VSM

• Key Terms Covered in the Module
• Module Learning Objectives
• Introducing VSM
• Developing Value Stream Maps
• Knowing More About VSM

Module 8: Measurement, Reporting, and Continual Improvement

• Key Terms Covered in the Module
• Module Learning Objectives
• Measurement and Reporting
• Alignment of Measurements and Metrics
• Success Factors and Key Performance Indicators
• Continual Improvement

Module 9: Measurements and Continual Improvement through DImensions and SVS

• Key Terms Covered in the Module
• Module Learning Objectives
• Measurements for the Four Dimensions
• Continual Improvement of the Service Value Chain and Practices

Module 10: OCM Principles and Methods

• Key Terms Covered in the Module
• Module Learning Objectives
• Basics of OCM
• OCM throughout DPI and Service Value Chain
• Resistance and Reinforcement

Module 11: Communication Principles and Methods

• Key Terms Covered in the Module
• Module Learning Objectives
• Basics of Effective Communication
• Communication with Stakeholders

Module 12: SVS Development Using Four Dimensions

• Key Terms Covered in the Module
• Module Learning Objectives
• Organizations and People in the SVS
• Partners and Suppliers in the SVS
• Value Streams and Processes in the SVS
• Information and Technology in the SVS

Exam is included.

The ITIL® courses on this page are offered by The Service Corporation, in conjunction with ITPreneurs which is a PeopleCert® Accredited Training Organization (ATO) for the ITIL courses.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Kursen levereras i samarbete med: Learning Tree