Öppna kurser
ITIL® 4 Strategist: Direct, Plan and Improve
The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. The course provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction. With the help of ITIL® 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® Strategist: Direct, Plan, and Improve certification exam.
The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. Therefore, it is the universal module, that will be a key component of both, ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.
Målgrupp
This course and the related certification can be beneficial for the following roles:
- IT Support Staff
- IT Consultants
- Business Managers
- Business Process Owners
- IT Developers
- Service Providers
- System Integrators
- Anyone working in a Devops team
Förkunskaper
Required: ITIL® 4 Foundation Certificate
Kursinnehåll
Module 1: Course Introduction
- Let’s Get to Know Each Other
- Course Overview
- ITIL® 4Certification Scheme
- Course Learning Objectives
- Course Components
- Course Agenda
- Module-End Exercises
- Exam Details
Module 2: Core Concepts of DPI
- Key Terms Covered in the Module
- Module Learning Objectives
- Basics of Direction
- Basics of Planning
- Basics of Improvement
- Other Core Elements
Module 3: DPI through Service Value Chain and Guiding Principles
- Key Terms Covered in the Module
- Module Learning Objectives
- DPI of the SVS
- DPI of Guiding Principles
Module 4: Role of Direction in Strategy Management
- Key Terms Covered in the Module
- Introducing Startegy Management
- Developing Effective Strategies
Module 5: Implementation of Strategies
- Key Terms Covered in the Module
- Module Learning Objectives
- Managing Risks
- Making Decisions through Portfolio Management
- Directing via Governance, Risk, and Compliance (GRC)
Module 6: Introduction to Assessment and Planning
- Key Terms Covered in the Module
- Module Learning Objectives
- Core Concepts of Assessment
- Conducting Effective Assessments
- Core Concepts of Planning
Module 7: Assessment and Planning through VSM
- Key Terms Covered in the Module
- Module Learning Objectives
- Introducing VSM
- Developing Value Stream Maps
- Knowing More About VSM
Module 8: Measurement, Reporting, and Continual Improvement
- Key Terms Covered in the Module
- Module Learning Objectives
- Measurement and Reporting
- Alignment of Measurements and Metrics
- Success Factors and Key Performance Indicators
- Continual Improvement
Module 9: Measurements and Continual Improvement through DImensions and SVS
- Key Terms Covered in the Module
- Module Learning Objectives
- Measurements for the Four Dimensions
- Continual Improvement of the Service Value Chain and Practices
Module 10: OCM Principles and Methods
- Key Terms Covered in the Module
- Module Learning Objectives
- Basics of OCM
- OCM throughout DPI and Service Value Chain
- Resistance and Reinforcement
Module 11: Communication Principles and Methods
- Key Terms Covered in the Module
- Module Learning Objectives
- Basics of Effective Communication
- Communication with Stakeholders
Module 12: SVS Development Using Four Dimensions
- Key Terms Covered in the Module
- Module Learning Objectives
- Organizations and People in the SVS
- Partners and Suppliers in the SVS
- Value Streams and Processes in the SVS
- Information and Technology in the SVS
Exam is included.
The ITIL® courses on this page are offered by The Service Corporation, in conjunction with ITPreneurs which is a PeopleCert® Accredited Training Organization (ATO) for the ITIL courses.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Kursen levereras i samarbete med: Learning Tree