Öppna kurser

The ITIL® Strategy (Version 5) course equips learners with the knowledge and tools to develop, implement, and sustain effective strategy in modern, digital, and AI‑enabled organisations. Participants learn how strategy operates across products, services, and operating models, and how to translate strategic intent into measurable outcomes using the ITIL Strategy Management Model.

Utbildningsmål

  • Core ITIL concepts as they apply to strategy
  • The ITIL Strategy Management Model and its two lifecycles
  • How to develop and implement strategy in VUCA environments
  • How strategy connects to business and operating models
  • Sustainable strategy management and strategic capabilities
  • How ITIL integrates strategy with AI, DevOps, and PRINCE2
  • How to prepare for and pass the ITIL® Strategy certification exam

Målgrupp

This course is intended for professionals responsible for defining, governing, or executing strategy across IT, digital, and enterprise contexts.

Förkunskaper

Participants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification.  

Innehåll

Module 1: ITIL Foundation Recap

  • ITIL guiding principles and the ITIL Value System
  • Digital products, services, and lifecycle management
  • Value, outcomes, costs, and risks

Module 2: Key Concepts of ITIL Strategy

  • Strategy, digital strategy, vision, purpose, and values
  • Digital transformation and innovation
  • Strategy in VUCA environments
  • Business and operating models

Module 3: Strategy Across the ITIL Four Dimensions

  • Organisations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes

Module 4: The ITIL Strategy Management Model

  • Purpose and structure of the model
  • Strategy development lifecycle
  • Strategy implementation lifecycle

Module 5: Strategy Development Lifecycle

  • Observe, orient, decide, and plan
  • Environmental scanning and PESTLE
  • Strategic decision‑making and planning

Module 6: Strategy Implementation Lifecycle

  • Translating strategy into initiatives
  • Execution approaches and balancing operations
  • Synthesis, reflection, and learning

Module 7: Sustainable Strategy Management

  • Ensuring ongoing relevance and value
  • Measuring outcomes and benefits realisation

Module 8: Strategic Capabilities

  • Leadership and communication
  • Innovation and AI governance
  • Organisational change management
  • Digital ethics, risk, portfolio management, and sustainability

Module 9: ITIL and Other Frameworks

  • ITIL and DevOps
  • ITIL and PRINCE2

Certifiering

To earn the ITIL® Strategy (Version 5) certification, you must:

  • Sit for the ITIL Strategy (Version 5) exam via PeopleCert’s online proctoring service

Kursmaterial

I year of PeopleCert Plus Membership is included with this course. Membership includes:

  • Mock exam to help you prepare
  • Free exam retake just in case
  • Full access to all PeopleCert’s library of resources & tools
  • Exclusive Plus-only benefits